Modzmotohub delivers motorcycle parts and accessories to customers across India. This policy explains our order processing, shipping, delivery and payment procedures.
1. Order Processing and Dispatch
Orders are generally processed and dispatched within 48 hours after successful order confirmation, subject to product availability and verification.
Orders placed on Sundays, public holidays or outside normal working hours may be processed on the next working day.
Customers will be informed if an order cannot be processed because of product unavailability, payment verification failure or any other unavoidable reason.
2. Estimated Delivery Time
The estimated delivery time is generally 4–7 business days after dispatch.
Delivery time may vary depending on:
Delivery estimates are not guaranteed delivery dates.
3. Shipping Area
We currently ship orders to serviceable locations across India.
Delivery availability depends on the customer’s PIN code and the courier partner’s service network. We may contact the customer if the provided address is not serviceable.
4. Shipping Charges
Free delivery is available on orders valued above ₹1,000.
Shipping charges may apply to orders valued at ₹1,000 or below. Any applicable shipping charge will be clearly displayed before the customer completes the order.
No undisclosed shipping charge will be added after an order has been confirmed.
5. Order Tracking
Once an order has been dispatched, tracking information may be sent to the customer’s registered phone number, email address or other contact details provided with the order.
Tracking updates are managed by the courier partner and may take some time to appear after dispatch.
Customers may contact us with their order number if tracking information is unavailable.
6. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable phone number while placing an order.
Modzmotohub is not responsible for delays or failed delivery attempts caused by:
Please contact us as soon as possible if an address correction is required. An address may not be changed after the order has been dispatched.
7. Damaged, Tampered or Incorrect Parcels
Customers should inspect the outer packaging at the time of delivery wherever possible.
If a parcel appears damaged or tampered with, or if an incorrect product is received, please contact us as soon as possible and within the return period stated in our Return, Refund & Cancellation Policy.
Please provide the order number and clear photographs or videos of:
Eligible claims will be handled according to our Return, Refund & Cancellation Policy.
8. Delayed or Lost Shipments
Courier delays may occasionally occur because of weather, transportation issues, public holidays, local restrictions or other circumstances beyond our control.
If an order is significantly delayed or appears lost in transit, customers should contact us with their order number. We will coordinate with the courier partner and provide an update.
If the courier partner officially confirms that a prepaid parcel has been lost, Modzmotohub may arrange a replacement or an eligible refund.
9. Accepted Payment Methods
Customers can pay using the secure payment methods displayed during checkout. Depending on availability, these may include:
Available payment methods may vary depending on the payment provider, customer location and order value.
Payments are processed through secure third-party payment gateways. Modzmotohub does not directly store customers’ complete card or banking details.
10. Payment Confirmation
An order is considered confirmed after successful payment verification.
If an amount is deducted but the order is not confirmed, customers should contact their bank or payment provider and notify Modzmotohub with the payment reference details.
Failed or pending transactions may take approximately 5–7 business days to be automatically reversed by the bank or payment provider.
11. Prices and Additional Charges
All product prices are displayed in Indian Rupees.
The complete payable amount, including applicable product price, shipping charges, discounts and other charges, will be shown before order confirmation.
Customers will not be charged any undisclosed mandatory amount after placing an order.
12. Cancellation and Refunds
Cancellation requests must be submitted before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. Approved cancellations and refunds will be processed according to our Return, Refund & Cancellation Policy.
13. Contact Us
For shipping, delivery, tracking or payment assistance, please contact: