At Modzmotohub, we aim to provide quality motorcycle parts and accessories that match the descriptions and compatibility information displayed on our website.
1. Return Window
Customers may request a return within 7 days from the date of delivery. Return requests submitted after 7 days may not be accepted.
2. Eligible Returns
A product may be eligible for return if:
The product must be unused, uninstalled, unmodified and returned in its original condition with its original packaging, accessories, labels and invoice.
3. Non-Returnable Products
Returns may not be accepted if:
Customers should verify the motorcycle model, variant, manufacturing year and compatibility before placing an order. Customers may contact us before ordering if compatibility assistance is required.
4. How to Request a Return
To request a return, contact us within 7 days of delivery using the details below:
Please provide:
We will review the request and provide return instructions if the product is eligible. Products should not be returned without prior return authorization from Modzmotohub.
5. Damaged, Defective or Incorrect Products
If a damaged, defective or incorrect product is delivered, please contact us as soon as possible and within the 7-day return window.
After verification, Modzmotohub may offer an eligible replacement or refund. We may request photographs, videos or other reasonable evidence before approving the request.
6. Return Shipping Charges
If the return is approved because Modzmotohub delivered an incorrect, damaged or defective product, Modzmotohub will provide appropriate return instructions and bear the applicable return shipping cost.
For any other return accepted by us as an exception, the customer may be responsible for return shipping charges. Any applicable charges will be communicated before the return is approved.
Original shipping charges, if any, may not be refundable unless the return is due to an incorrect, damaged or defective product delivered by us.
7. Return Address
Approved returns must be sent only after receiving return authorization to:
Modzmotohub may not accept parcels returned without prior authorization.
8. Product Inspection
All returned products will be inspected after receipt. We will notify the customer whether the return and refund have been approved or rejected.
A refund may be rejected if the returned product is used, installed, modified, incomplete, damaged after delivery or does not meet the conditions stated in this policy.
9. Refund Processing
Approved refunds will be initiated within 3–5 business days after the returned product has been received and inspected.
Refunds for prepaid orders will be issued to the original payment method. After initiation, the amount may take an additional 5–7 business days to appear in the customer’s account, depending on the bank or payment provider.
For eligible Cash on Delivery orders, the customer may be requested to provide valid bank account or UPI details to receive the refund.
10. Replacement
Where applicable and subject to product availability, an approved replacement may be offered for an incorrect, damaged or defective product.
If a replacement is unavailable, an eligible refund will be processed according to this policy.
11. Order Cancellation
An order cancellation request must be submitted before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method within 3–5 business days.
Modzmotohub reserves the right to cancel an order because of product unavailability, payment verification failure, incorrect pricing or other unavoidable circumstances. In such cases, any eligible payment received will be refunded.
12. Contact Us
For return, refund, replacement or cancellation assistance, please contact: